Incident is resolved, we are monitoring the situation.
Posted Jun 18, 2025 - 11:08 CEST
Update
We are continuing to investigate this issue.
Posted Jun 18, 2025 - 11:07 CEST
Investigating
Please be advised there is an incident on Sigfox network Analysis of the root cause is still on-going and will be communicated to you as soon as possible.
Incident reference CORP-43969
Severity S2
Service Impact Uplink messages capture - UP Uplink message storage and archiving - UP Uplink callbacks dispatch - DOWN Uplink callbacks retrieval ("callback not sent" status) - WILL BE PARTIALLY AVAILABLE FOLLOWING THE INCIDENT Downlink sequences - FAILING Downlink customer platform call backs - FAILING API service - FAILING backend.sigfox.com access - FAILING
Start Date and Time 06/18/25 10:24 am CEST
End Date and Time 06/18/25 10:42 am CEST
Root cause analysis Analysis on-going
Posted Jun 18, 2025 - 10:57 CEST
This incident affected: IoT Connectivity Service (Uplink, Downlink, Callbacks) and Operations Support System (OSS) (API, GUI backend.sigfox.com).